Joa Acoba

Completed Security Plus and AWS Solutions Architect courses in two months, showcasing rapid skill acquisition in cybersecurity and cloud computing
Gained in-depth knowledge of cybersecurity defenses and cloud architecture, preparing for practical application in IT security and cloud solutions design.
Enhanced problem-solving abilities through hands-on experience in applying IT security measures and designing AWS-based systems tailored to business needs.

Troubleshot daily IT desktop client issues by answering phone calls, supporting multiple departments and various offices with a response time of less than 10 minutes and a resolution rate of 95%.
Configured and maintained an average of 30 workstations a week by following standard operating procedures.
Assisted with connectivity issues for 620 end-users, troubleshooting network issues and rebooting routers.
Trained 3 new employees a month on support processes, procedures and knowledge base.

Scheduled an average of 5 customers a week during the first year of being self-employed, by creating a scheduling system, and sending out reminders and follow-ups.
Completed over 200 tasks for clients specializing in 4 categories of tasks building furniture, packing and unpacking, organization, and errands.
Consistently provided 5-star ratings through Task Rabbit, putting in the top 5% of all Task Rabbit Taskers.

Joa Kristine Acoba