Joa Acoba Profile Pic

Joa Kristine Acoba

IT Support Administrator &
Certified AWS Solutions Architect

I'm Joa, an IT Support Administrator with a solid foundation in technology, developed over three years of dedicated service in the Navy. Having recently earned my AWS Solutions Architect certification through the VetTech program, I bring together hands-on IT experience with advanced knowledge in cloud computing. I am known for my focused and determined approach, constantly keeping abreast of the latest developments in cloud technology. My military background instills discipline in my work, enabling me to be a dynamic and invaluable contributor in the evolving landscape of IT and cloud computing.

CompTIA Security+

AWS Solutions Architect

CompTIA A+


VetTech - Intellectual Point

Dec 2023 - Jan 2024
  • Completed Security Plus and AWS Solutions Architect courses in two months, showcasing rapid skill acquisition in cybersecurity and cloud computing
  • Gained in-depth knowledge of cybersecurity defenses and cloud architecture, preparing for practical application in IT security and cloud solutions design.
  • Enhanced problem-solving abilities through hands-on experience in applying IT security measures and designing AWS-based systems tailored to business needs.

US Navy

Oct 2018 - Feb 2021
  • Troubleshot daily IT desktop client issues by answering phone calls, supporting multiple departments and various offices with a response time of less than 10 minutes and a resolution rate of 95%.
  • Configured and maintained an average of 30 workstations a week by following standard operating procedures.
  • Assisted with connectivity issues for 620 end-users, troubleshooting network issues and rebooting routers.
  • Trained 3 new employees a month on support processes, procedures and knowledge base.


May 2021 - June 2023
  • Scheduled an average of 5 customers a week during the first year of being self-employed, by creating a scheduling system, and sending out reminders and follow-ups.
  • Completed over 200 tasks for clients specializing in 4 categories of tasks building furniture, packing and unpacking, organization, and errands.
  • Consistently provided 5-star ratings through Task Rabbit, putting in the top 5% of all Task Rabbit Taskers.

Kaiolani Community College

Sep 2015 - May 2018
  • Liberal Art and Science focused